Welcome to our Terms and Conditions for Flower Delivery Catford. These terms apply to all online orders and purchases made through our platform, covering the delivery of flowers to Catford and its surrounding areas. By accessing or purchasing products through our e-commerce platform, you agree to abide by these Terms and Conditions. Please read them carefully before placing your order. Your statutory rights are not affected.
In these Terms and Conditions, the terms "we", "us", and "our" refer to our flower delivery service based in Catford. "You" and "your" refer to the customer placing an order on our website for flower delivery in Catford or neighbouring locations. "Goods" means the floral products, arrangements, and associated items offered for sale. "Website" refers to our online platform through which orders are placed.
All orders for flowers and related products must be placed via our website. The process is as follows:
Please ensure that all information provided during the order process is accurate and complete. We cannot be held responsible for delivery issues arising due to incorrect details being supplied. Orders placed successfully are subject to the acceptance and availability of the products ordered. In the unlikely event that an item is out of stock, we will contact you to offer a suitable substitute or a full refund.
We endeavour to display accurate product descriptions and imagery for all flowers and arrangements available for delivery in Catford. However, as flowers are a natural product and subject to seasonal availability, there may be occasions when substitutions are necessary. If this is the case, we will substitute with blooms of equal or greater value and maintain the overall style, colour theme, and intended appearance of your chosen arrangement.
We reserve the right to make changes to the product to ensure the freshest blooms are delivered. Any significant substitutions will be communicated to you prior to dispatch, where feasible.
All prices listed on the website are inclusive of VAT and are listed in British Pounds (£). Payment for all goods and delivery charges must be made in full at the time of ordering using the secure payment methods provided at checkout. We accept most major debit and credit cards as well as other electronic payment solutions as indicated on our website.
No order will be processed or dispatched without full payment being received. Upon successful payment, you will be sent an electronic receipt as confirmation of your transaction. If a payment fails or is otherwise incomplete, your order will not be fulfilled until full payment is secured.
Our flower delivery service covers Catford and its immediate neighbouring areas. Delivery is available on the dates specified at checkout, with standard delivery subject to cut-off times. While we strive to meet your preferred delivery time, we cannot guarantee specific time slots. During periods of high demand, such as Valentine's Day or Mother's Day, there may be slight delays. We will do our utmost to communicate any changes promptly.
It is your responsibility to ensure the recipient is available at the specified address. Should the recipient be unavailable, we reserve the right to leave flowers in a safe place, with a neighbour, or attempt redelivery in line with our policy. If redelivery is required due to incorrect details or no one being available, an additional delivery fee may be charged.
If you wish to cancel or amend your order, please notify us as soon as possible. The following policy applies:
Refunds for cancelled orders, where eligible, will be processed using the original payment method within 5–7 business days.
We take great care to ensure that all flowers are delivered in the best possible condition. However, if you are dissatisfied with the delivered product, please contact us within 48 hours of delivery with a clear description of the issue and, if possible, supporting photographs. We may offer a replacement, partial refund, or full refund depending on the nature of the complaint and at our discretion.
Due to the perishable nature of flowers, returns are not generally accepted unless the flowers arrive damaged or are not as described. Each case is reviewed individually. This does not affect your statutory rights.
Flower Delivery Catford’s total liability in respect of any order, whether in contract, tort (including negligence), or otherwise, arising under or in connection with the order, shall be limited to the total price paid for the goods and accompanying delivery. We do not exclude or limit our liability for death or personal injury caused by our negligence or any matter for which it would be unlawful to limit or exclude liability.
We are not liable for any delay or failure to deliver goods due to circumstances beyond our reasonable control, including but not limited to adverse weather, supply chain disruptions, or recipient unavailability.
While we strive for satisfaction in every arrangement, we cannot guarantee the longevity of cut flowers, as this depends on a range of care and environmental factors beyond our control once delivery is completed.
Your personal information is handled in accordance with UK data protection laws. All details provided to us during the order process are used solely for the purposes of processing your order, delivering your products, and communicating with you regarding your purchase. We do not share your data with third parties except as required for delivery purposes or legal obligations. Further information can be found in our Privacy Policy.
All content displayed on our website, including images, product descriptions, and branding, is protected by copyright and intellectual property rights. No part of the website may be reproduced or used without our express written consent.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising in connection with these terms, the supply of goods, or any related matter will be subject to the exclusive jurisdiction of the English courts.
We reserve the right to amend these Terms and Conditions at any time to reflect changes in our business practices, applicable laws and regulations, or improvements to our service. The latest version will always be available on our website and will take effect immediately upon publication. Please review these terms periodically for any updates.
If you have any queries, concerns, or require assistance regarding these Terms and Conditions, please contact us by using the contact facilities available on our website. We value your custom in Catford and the surrounding areas and are committed to providing a seamless online flower delivery service.
Note: These Terms & Conditions apply to all Flower Delivery Catford customers, including those in surrounding areas. Thank you for choosing our online flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Catford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Catford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
