As a trusted local florist, Flower Delivery Catford takes immense pride in providing only the freshest flowers to households and businesses in Catford and the neighbouring areas. We guarantee that every bouquet and floral arrangement dispatched from our shop meets our high standards of freshness and quality. Your satisfaction and delight are at the forefront of everything we do.
We go to great lengths to ensure every delivery arrives in perfect condition. If, however, your order reaches you with visible damage or quality concerns, we're here to help. Please inspect your flowers upon arrival and contact us promptly if you notice any issues. To resolve your claim efficiently, we may ask for a clear photo of the damaged flowers and their packaging. This helps us address your concern swiftly and prevent similar incidents in future deliveries.
Our fresh flowers guarantee means that every arrangement is created using premium, hand-selected blooms. We expect our flowers to remain vibrant and beautiful for a minimum of five days from the time of delivery, provided appropriate care instructions are followed. If you believe your flowers did not last as expected within this freshness window, please let us know as soon as possible. Together, we will find a suitable resolution.
Your satisfaction is our highest priority at Flower Delivery Catford. In the unlikely event your flowers arrive damaged, wilted, or fail to meet our freshness guarantee, you are entitled to request a full refund or a fresh replacement delivered at your convenience. Once your claim has been verified (typically within one to two business days), we will offer you the choice between these two options without additional charge. We want every experience to brighten your day, every time.
If you have any concerns or are dissatisfied with our service, we welcome the opportunity to put things right. To submit a complaint, please get in touch with our team with details of your order, the issue encountered, and any relevant photographs. Every complaint is handled with the utmost care and urgency. We aim to respond to all complaints within 48 hours, ensuring your voice is heard and your satisfaction is restored. Where necessary, we will provide clear steps for next actions and resolution.
Flower Delivery Catford remains committed to the highest standards of floral excellence and customer care. As a dependable local florist, we serve both households and businesses in Catford, building lasting relationships based on quality, trust, and satisfaction. Thank you for choosing us to deliver your special moments, celebrations, and daily joys.
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